Terms and Conditions – Farina Pizzas

Last Updated: 22 September 2026

1. Introduction

Welcome to Farina Pizzas.

These Terms and Conditions govern your use of the Farina Pizzas website, including browsing our website, placing online orders, purchasing pizzas and other food items, and using any related services we provide.

By accessing or using our website, you agree to comply with these Terms and Conditions. If you do not agree with these terms, please do not use our website.

Farina Pizzas reserves the right to update these Terms and Conditions from time to time. Any changes will be published on this page.

2. Business Information

Business Name: Farina Pizzas

Website: https://farinapizzas.com.au/

Business Address:

40c Wanneroo Central, 950 Wanneroo Road, Wanneroo WA 6065, Australia

Phone Number: +61 434 480 257

Email: [Insert Business Email Address]

3. Website Use

You may use our website for lawful purposes and in accordance with these Terms and Conditions.

You agree that you will not:

Use the website for any unlawful or fraudulent purpose.
Attempt to gain unauthorised access to our website, systems, or accounts.
Interfere with the security, functionality, or operation of the website.
Copy, reproduce, distribute, or commercially exploit website content without permission.
Submit false, misleading, or unauthorised information when placing an order.
Use the website in a way that could damage our business, website, or other customers.

We reserve the right to restrict or suspend access to the website where reasonably necessary, subject to applicable law.

4. Products and Menu Information

Farina Pizzas offers pizzas and other food items for purchase online and offline.

We aim to ensure that product descriptions, menu items, prices, photographs, and other information displayed on our website are accurate and up to date.

However:

Product images are for illustrative purposes and may differ from the actual product.
Ingredients, toppings, portion sizes, and presentation may vary.
Menu items may be subject to availability.
Some products may be temporarily unavailable.
We may update our menu, ingredients, product offerings, or prices from time to time.

We will endeavour to provide accurate information and comply with applicable consumer protection requirements.

5. Online Ordering

Customers may place food orders through our website, subject to availability and the ordering services offered.

When placing an order, you are responsible for providing accurate and complete information, including:

Your name.
Contact details.
Delivery address, where applicable.
Selected food items.
Order preferences and special instructions.
Payment details, where required.

Please review your order carefully before submitting it.

Once an order has been submitted, we may contact you to confirm details, clarify special instructions, or address an issue affecting fulfilment.

An order is not necessarily accepted merely because it has been submitted or an automated acknowledgement has been sent. Order acceptance, confirmation, and fulfilment are subject to availability and the applicable ordering process.

If we cannot fulfil an order that has already been paid for, we will contact you and provide an appropriate solution in accordance with applicable law.

6. Order Acceptance and Cancellation by Farina Pizzas

We reserve the right to decline, cancel, or modify an order where reasonably necessary, including in circumstances such as:

A product being unavailable.
An error in product information or pricing.
A suspected fraudulent or unauthorised transaction.
An inability to fulfil the order.
Operational or technical issues.
Circumstances outside our reasonable control.

If we cancel an order that has already been paid for, we will arrange an appropriate refund or other legally required remedy.

We will not use this section to exclude or limit rights that customers have under applicable consumer protection laws.

7. Pricing and Payment

All prices displayed on our website are in Australian dollars (AUD) unless stated otherwise.

Prices may change from time to time. The applicable price and any additional charges should be displayed during the ordering process before you complete your purchase.

Depending on the order and services offered, additional charges may include:

Delivery fees.
Applicable service fees.
Other charges disclosed before payment.

We will aim to provide clear information about the total amount payable.

Payment methods

Payment methods available to customers may include online payment services, card payments, or other methods offered by Farina Pizzas.

Payment processing may be handled by third-party providers. Their terms and conditions may apply to payment transactions.

An order may not be processed until the required payment has been successfully authorised or otherwise confirmed, where applicable.

8. Delivery and Collection

Farina Pizzas may offer collection and/or delivery options, depending on the services available at the time of ordering.

8.1 Order Collection

If you select collection:

Please attend the nominated collection location at the applicable time.
Follow any instructions provided during the ordering process.
Contact us if you experience an issue with your collection order.

Collection times may vary depending on order volume, preparation time, and operational circumstances.

8.2 Delivery

If delivery is available, the delivery area, fees, estimated timing, and other conditions will be communicated through the applicable ordering process.

Delivery times are estimates and may be affected by:

Order volume.
Traffic and weather.
Delivery address and access.
Incorrect or incomplete address details.
Events outside our reasonable control.

We will make reasonable efforts to fulfil orders within the communicated timeframe. Where we become aware of a significant delay or inability to supply, we will communicate relevant information and provide appropriate solutions where required by law.

Business owner action required: Confirm whether Farina Pizzas delivers directly, uses a third-party delivery platform, or offers collection only. Remove or revise any delivery provisions that do not apply.

9. Food Allergies and Dietary Requirements

Farina Pizzas takes food-related customer enquiries seriously.

Customers should inform us of any known food allergies, intolerances, dietary requirements, or ingredient concerns before placing an order, using the contact information available on our website.

Please note:

Our food may contain or come into contact with allergens.
We cannot guarantee that products are completely free from all allergens or cross-contact.
Ingredient and preparation information should be confirmed with our team before ordering if you have a food allergy or specific dietary requirement.
Customers should not rely solely on menu descriptions when making decisions about allergy safety.

We will provide relevant information that we have available and handle food-related enquiries in accordance with our operational practices and applicable requirements.

Important: The business should verify its allergen information, ingredient controls, and food safety procedures before publishing detailed allergen assurances.

10. Special Requests and Order Modifications

Customers may submit special instructions or requests when placing an order, subject to the options available.

We will endeavour to accommodate reasonable requests where possible. However, we cannot guarantee that every request can be fulfilled.

Special requests may be affected by:

Ingredient availability.
Food preparation procedures.
Equipment limitations.
Order volume.
Food safety requirements.
The nature of the requested modification.

If a requested modification cannot be accommodated, we may contact you to discuss available options.

11. Refunds, Cancellations, and Consumer Guarantees

Farina Pizzas aims to provide customers with accurate orders and quality food products.

If you experience a problem with an order, please contact us as soon as reasonably possible, providing relevant details such as your order number, the issue, and any supporting information.

Depending on the circumstances, we may offer an appropriate solution, which may include:

A replacement item.
A refund.
A correction of the order.
Another appropriate remedy.

The solution available will depend on the nature of the problem, the applicable consumer guarantees, and the circumstances of the purchase.

Australian Consumer Law

Nothing in these Terms and Conditions excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law (ACL) or other applicable legislation.

The ACL provides consumer guarantees for goods and services, and businesses must provide remedies where those guarantees are not met. The appropriate remedy depends on the circumstances and whether the issue is major or minor.

Change-of-mind cancellations

For food orders, whether a cancellation or refund is available due to a change of mind depends on the circumstances, including whether preparation has begun, whether the order has been fulfilled, and any applicable legal rights.

Our business may have specific cancellation procedures. These should be communicated clearly to customers and must not override mandatory consumer rights.

Business owner action required: Insert your actual cancellation and refund policy, including when customers may cancel an order before preparation, how to report incorrect or missing items, and the process for refunds.

12. Promotions, Discounts, and Offers

From time to time, Farina Pizzas may offer promotional discounts, special offers, coupons, or other marketing campaigns.

Promotional offers may be subject to specific terms, including:

Validity period.
Eligible products.
Minimum order value.
Customer eligibility.
Redemption limits.
Availability.
Other conditions displayed with the offer.

Promotions cannot be combined unless expressly stated.

We reserve the right to withdraw or amend a promotion where permitted by law. Any promotional terms will be communicated in a manner appropriate to the relevant offer.

We will ensure that promotional representations and conditions comply with applicable consumer protection laws.

13. Gift Cards and Vouchers

If Farina Pizzas offers gift cards, vouchers, or promotional credits, additional terms may apply.

These terms may include validity periods, redemption conditions, restrictions on use, and refund arrangements.

This section should be completed only if Farina Pizzas actually offers gift cards or vouchers. Any gift card terms must comply with applicable Australian gift card laws and consumer protections.

14. Intellectual Property

Unless otherwise stated, the content available on the Farina Pizzas website, including:

Business logos and branding.
Text and written content.
Photographs and images.
Graphics.
Website design elements.
Other original materials.

is owned by Farina Pizzas or used with appropriate permission or rights.

You may access and use the website for personal, non-commercial purposes.

You must not reproduce, copy, distribute, modify, republish, or commercially exploit our protected content without prior written permission, except where permitted by law.

15. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, delivery platforms, social media services, or other external websites.

Third-party services may have their own terms and privacy policies.

Farina Pizzas is not responsible for the independent operation or policies of third-party websites and services, subject to any responsibilities that cannot lawfully be excluded.

Where you use a third-party service to complete an order or payment, you should review the relevant service’s terms and conditions.

16. Website Availability and Accuracy

We aim to keep our website available and information accurate. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

Website content may be updated, removed, or modified without prior notice.

We may temporarily suspend or restrict website access for maintenance, technical issues, security reasons, or other operational requirements.

Nothing in this section limits any consumer guarantees or other legal rights that cannot be excluded.

17. Limitation of Liability

To the extent permitted by law, Farina Pizzas will not be responsible for losses arising from your use of the website that are not caused by our breach of a legal obligation or that cannot reasonably be attributed to us.

This section does not exclude or limit liability where doing so would be unlawful.

In particular, nothing in these Terms and Conditions is intended to exclude, restrict, or modify:

Consumer guarantees under the Australian Consumer Law.
Liability that cannot legally be excluded.
Rights or remedies available under applicable Australian legislation.

Any limitation of liability should be reviewed for fairness, enforceability, and applicability to the actual services offered by Farina Pizzas.

18. Privacy

Your use of our website and the provision of personal information are also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and manage personal information.

You can review our Privacy Policy here:

[Insert Privacy Policy URL]

We encourage you to read our Privacy Policy before placing an online order or submitting personal information.

19. Complaints and Customer Support

If you have a question, complaint, or concern about an order or our services, please contact Farina Pizzas directly.

We will endeavour to review and respond to complaints within a reasonable timeframe.

Contact Details:

Business: Farina Pizzas
Phone: +61 434 480 257
Address: 40c Wanneroo Central, 950 Wanneroo Road, Wanneroo WA 6065, Australia
Email: [Insert Business Email Address]

Please provide your order details and a clear description of your concern where relevant.

20. Governing Law

These Terms and Conditions are governed by the laws applicable in Western Australia and the Commonwealth of Australia, as applicable.

Subject to mandatory consumer protection rights and any applicable jurisdictional rules, disputes relating to these Terms and Conditions will be subject to the relevant courts and legal processes of Western Australia.

Nothing in this section is intended to deprive a consumer of any mandatory rights or protections available under applicable law.

21. Changes to These Terms and Conditions

Farina Pizzas may update these Terms and Conditions from time to time to reflect changes in our business operations, products, services, ordering systems, or applicable legal requirements.

Any updates will be published on this page, and the Last Updated date will be revised accordingly.

You should review this page periodically to remain informed about the terms applicable to your use of our website and services.

22. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us.